(FAQ)

Is this website trustworthy?

Absolutely. Marevia® uses world-renowned secure e-commerce platforms like PayPal and Stripe, along with SSL encryption to ensure your data and transactions are protected at all times.

Why does shipping take 1 to 2 weeks?

To offer high-quality products at accessible prices, we work with international suppliers in Europe and Asia. Once your order is confirmed, it is shipped directly from our global warehouses to your address.

Do all orders include a tracking number?

Yes! All orders are shipped with a valid international tracking number, so you can follow your package at every step.

When will I receive my tracking number?

Your order is processed and shipped within 3 to 8 business days. Once it's dispatched, you'll receive your tracking number via email.

If you don’t receive it after this period, please contact us at 📩 contact@wearmarevia.com and we’ll assist you promptly.

What should I do if my item arrives damaged or defective?

Contact us immediately at contact@wearmarevia.com and include a photo and description of the issue. Our team will offer a quick and fair solution, including free exchange or full refund.

Do you offer returns or refunds?

Yes! We offer returns and refunds in case of product damage, defect, or wrong item received. For full details, see our Return & Refund Policy page.

How can I contact customer support?

You can reach us via our [Contact Form] or directly by email at:
📩 contact@wearmarevia.com
We’re available Monday to Saturday, from 8:00 AM to 9:00 PM, and we usually respond in under 30 minutes.